Refund Policy

Last updated: July 2026

At RoBeam, your satisfaction is our priority. If you are not completely happy with your purchase, please review our refund and return policy below.

1. Return Eligibility

We accept returns within 7 days of the delivery date, provided that:

The item is unused and in its original condition
All original packaging, accessories, and documentation are included
The item is not damaged due to misuse or improper handling

2. Non-Returnable Items

The following items are not eligible for return:

Items marked as final sale or non-returnable at the time of purchase
Products with broken seals or missing accessories
Items damaged due to customer misuse

3. How to Request a Return

To initiate a return, please contact us at robeam.shop@gmail.com within 7 days of receiving your order. Include your order number and reason for return. Our team will respond within 1–2 business days with return instructions.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:

Refunds will be processed to your original payment method within 5–7 business days
For COD (Cash on Delivery) orders, refunds will be issued via bank transfer

5. Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the item was received damaged or defective. In such cases, RoBeam will cover the return shipping cost.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at robeam.shop@gmail.com with photos of the damage. We will arrange a replacement or full refund at no additional cost.

7. Contact Us

For any questions about returns or refunds, reach out to us at robeam.shop@gmail.com.